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Customer Service

Advantage Plus

When you have a question or a concern about your care or service, please tell us right away. You can talk directly with your dentist or hygienist about your concerns. You can also ask to speak with the office manager at your dental office or call the Appointment Center.

Membership Services
For information about your dental benefits or how to file an emergency claim, call Membership Services, Monday through Friday, 8 a.m. to 6 p.m.

Area Phone Number
  • Portland area
  • 503-813-2000
  • All other areas
  • 1-800-813-2000
  • TTY (for the hearing/speech impaired)
  • 1-800-735-2900

    Members may also sign on to kp.org and send us an e-mail

    Language interpretation services
    We provide free language interpretation services. Call 1-800-324-8010 (toll free). Tell the person who answers what language you speak. They will arrange for an interpreter to join the call.


    How Can We Serve You Better?

    If you would like a second opinion regarding a particular course of treatment, ask your dentist to arrange a consultation with another Kaiser Permanente dentist.

    Most problems can be resolved with the help of your dental care team. However, if you feel that your complaint requires further attention, contact the manager of the dental office where you received your care. If you are not satisfied with the resolution of your problem, you may contact Dental Administration at:

    • Dental Administration
      Kaiser Permanente
      500 NE Multnomah St., Suite 100
      Portland, OR 97232

    If you believe that more should be done or that things should be done differently after you talk to our office manager and Dental Administration, you can file a grievance with Member Relations. Put your concerns in writing, and send your letter to Member Relations at the address above.


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