Health Information Privacy
If you provide health information that identifies who you are (as when health information also includes your name or Social Security number) we will only use and disclose such information as stated in the Kaiser Permanente Notice of Privacy Practices. The Notice of Privacy Practices is different for each of the geographic regions we serve. Select the Notice of Privacy Practices for your Kaiser Permanente region: Oregon/Washington
In general, when you visit our website and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will not provide any of your personal information to other companies or individuals without your permission.
We will not collect any membership or policy application information on this website. If you apply for Kaiser Permanente membership, you will be directed to the Kaiser Permanente site, www.kp.org.
We collect information from you when you contact us through our Customer Service pages. We will collect your name, email address, and health information that will help us identify you and assist you with your questions. Use and disclosure of health information includes using the information to provide treatment to the individual, to make payments for such treatment, and to conduct ongoing quality improvement activities. Our use and disclosure of an individual’s personal information (including health information) is limited as required by state and federal law. We do not sell or rent personal information about visitors to this site or customers who use the site.
Website Visitor Data
Like most website servers, we use log files to help us gather information on the general workings of the website. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our Web-based service.
Data Storage in the United States
The information that is collected on this website will be stored and processed on databases in the United States.
Protecting your Privacy
We take appropriate steps to protect your privacy. We will take reasonable security measures to protect your personal information in storage. When you submit personal information using forms, that information is encrypted and is protected with the standard encryption software in the industry – Secure Socket Layer (SSL).
We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on limited access computer systems that are located in secured facilities.
We will not provide any of your personal information to other companies or individuals without your permission. Your email address is never used for any purpose other than to communicate with you.
Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
If you have given us permission to send emails to you, you may opt out of that permission at any time by following the “unsubscribe” information at the bottom of the email.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.
We do not knowingly allow Kaiser Permanente members under the age of 13 to create accounts that allow access to the secured features of this site.
Notification of Changes
We may revise this Privacy Statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Web site. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement to see if there have been any changes to our policies that may affect you.
Last updated: October 14, 2014